MetroGistics

I’ll first say that I take these reviews very seriously because I have a business of my own and have been reviewed fraudulently before. This company picked up a vehicle of mine in Denver Colorado at 9 o’clock on Thursday morning. It was supposed to be delivered Friday at 5PM in Wichita, Ks . At 5:45 I called the dispatch to try to check on an update because I had heard nothing since my vehicle was picked up. When an agent by the name of Angie called me back she simply said that vehicle will be delivered on Monday. She was not able to tell me where the vehicle was she was not able to tell me why it was delayed she was not able to tell me what time on Monday. I asked her to follow up and the response was still that vehicle will be delivered on Monday that the driver had to take a required break.I tried to explain that I might be less upset about waiting 3 1/2 days for a vehicle to travel 7 1/2 hours had someone been in better contact with me, had I not been the one to have to make the initial contact to find out why it wasn’t there as expected. Further I tried to make it easy on them and pick up my vehicle wherever it was located even if I had to drive all the way to Denver and they will not let me do that even though it’s my car they will not let me have it until they’re lazy driver you couldn’t be bothered to call and update me today decides to deliver it Monday.

There are many failures from scheduling, communication, responsiveness, as well as even failure to give me assurance that my car is securely being stored right now. Being that I have yet to receive my vehicle, I will update my review after I see what condition my vehicle is delivered in, if and when that happens.

Service cost: $550